Agenda 2021 | The PublicTechnology Annual Conference

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Day 1 - Tuesday 23rd March
Day 2 - Wednesday 24th March

Day 1 - Tuesday 23rd March

10:10	Welcome from the Editor Sam Trendall, Editor, PublicTechnology
10:15 - 10:20	Welcome from the Minister Julia Lopez MP, Parliamentary Secretary for the Cabinet Office
10:30	Panel: Creating a culture of digital innovation & collaboration Achieving effective synergy within your digital transformation team – integrating service design and delivery policy Marrying up different attitudes, different ideologies across different government departments How to create cultures of creativity, innovation and inclusion when working from home Embedding the positive experiences of collaboration from the pandemic into our DNA Panelists: Helen Roberts, Director, Digital Delivery, DWP Radhika Chadwick, Partner, McKinsey & Company Karl Hoods, Chief Digital & Information Officer, BEIS Moderator: Sam Trendall, Editor, PublicTechnology
11:20	TRACK A: Digital Transformation Case study: Accelerating digital transformation in the MoD Adopting an agile approach to the GDS service standard Defining the roles and responsibilities of the digital delivery teams Collaborative and open approaches to identifying and solving problems in a digital environment Phil Jones, Executive Director of Service Delivery & Operations, MoD	TRACK B: IT Infrastructure Panel: Where next with your cloud journey? - Sponsored by Six Degrees Reflecting on the past 12 months and the role of cloud across the public sector Looking forwards to the longer-term future and developing a more sustainable approach to cloud development Security, data and compliance considerations of rapid transformation Best practice and next steps to scale your journey to the cloud Moderator: Geoffrey Lyons, Civil Service World Panelists: Ross Lyon, Transformation Manager – Cloud First, Scottish Government Denise Dourado, Cloud Programme Director, HMRC Damon Crawford, Azure Business Director, Six Degrees	TRACK C: Tech Innovation Ensuring fairness in an algorithmic age Growth in algorithmic decision-making over the last few years has been accompanied by significant concerns about bias. In this session, we will discuss the CDEI's review into bias in algorithmic decision-making, with a particular focus on: The role that transparency can play in building a trustworthy environment and enabling responsible innovation The need for the existing regulatory environment to evolve in order to address bias and discrimination in an algorithmic age The opportunity that good use of data presents to enhance fairness Oliver Buckley, Executive Director, Centre for Data Ethics & Innovation
12:10	Fireside Chat: Delivering meaningful digital transformation for social good - Sponsored by Cintra & Equinix The essential role of cloud technologies in delivering digital and social transformation Real-life examples of how tech companies have been collaborating with Public Sector bodies to help civil society adapt successfully to change How to build on the successes of 2020 in 2021 Panelists: Phillip Loveland, Senior Account Manager, Public Sector, Cintra Mark Simms, Public Sector Lead, Equinix UK Moderator: Sam Trendall, Editor, PublicTechnology	Keynote: Prioritising digital identity policy and tech in your service What’s standing in the way of an interoperable digital identity service across the public and private sectors – what is needed to make it a reality? Lessons for you if you’re starting from scratch Consent, data privacy concerns and user rights Lisa Talia Moretti, Digital Sociologist & Simon Manby, Senior Product Manager, Ministry of Justice
13:00	Solarwinds Demo
13:30	Putting process improvement at the heart of digital transformation – Sponsored by Engage Process Designing and analysing processes to identify opportunities for cost and efficiency improvements Creating an agile and collaborative approach to digital transformation across the organisation Reviewing implementation experiences of Sedgemoor District Council as well as outcomes and benefits for citizens Speakers: Rachael Dixon, Process Redesign Manager, Sedgemoor District Council Ted Twaalfhoven, CEO, Engage Process	Keynote: Leveraging AI to deliver public services Optimising processes to become more efficient and productive – improving workflows, automation and reducing errors Transforming services, and developing new ones The importance of engagement and communication in order to optimise of the experience of citizens, businesses and partners Better results – less effort: How predictive analytics enables more informed decision-making Jacqui Leggetter, Head of Integration, DWP	Panel: Creating digital platforms to empower and engage citizens in public services - Sponsored by Granicus Reviewing how the public sector have harnessed digital tools to deliver citizen services through the pandemic Assessing the extent to which public services are being delivered in an accessible, agile and flexible way today Transferring lessons from local government for central government transformation What next for the development of digital citizen engagement? Moderator: Beckie Smith, Reporter, Civil Service World Panelists: Peter Fleming, Chair, LGA Improvement & Innovation Board Thomas Gleadhill, Business Development Manager, Granicus Sam Brierley, Head of User-centred Design, HMCTS
14:15	Closing Keynote Panel Delivering Transformation: Talent, recruitment, and retention Defining the roles required to support digital transformation How to attract the next generation of talent Moving beyond the DDAT framework (understanding its limitations) How to make the public sector attractive to the best new talent, despite not being able to compete in terms of salaries Recruiting might be easy… what about retention…? Panelists: Diane Barlow, CIO, Food Standards Agency Dr Budgie Dhanda, Co-Chair, UK Cyber Security Council Formation Project & Managing Director, 3BDA Harriet Green, Joint CDO, DEFRA Moderator: Sam Trendall, Editor, PublicTechnology
14:55	Closing Remarks from the Chair Sam Trendall, Editor, PublicTechnology

Day 2 - Wednesday 24th March

10:00	Opening Remarks from the Chair Sam Trendall, Editor, PublicTechnology
	Keynote Panel: Enabling data-led, real-time decision making across public services Getting the basics right, in terms of data quality, linking data to the right stakeholders/organisations, and collecting the data that’s required Architecting systems that will enable real-time decision making To what extent is big data informing future policy direction? Panelists: Dr. James Tucker, Head of the Government Data Quality Hub Cherene Whitfield, Programme Manager, Stepping Up Diversity Programme, Bristol City Council Sian Thomas, Chief Data Officer, Department for International Trade Moderator: Sam Trendall, Editor, PublicTechnology
10:45	TRACK A: Digital Transformation Panel: Creating effective hybrid work environments that are fit for the future - Sponsored by Azeus Convene Exploring the future of office spaces across government and the public sector Reimagining the role of leadership and how boards operate Delivering effective governance, actions and accountability Embedding organisational culture in hybrid work environments Jenny Baynes, Head of Business Change (Smarter Working), Government Property Agency Aileen Evans, Group Chief Executive, Grand Union Housing Group Gemma Walford, Head of Customer Success, Azeus Convene Moderator: Geoffrey Lyons, Civil Service World	Track B - IT Infrastructure	TRACK C: Tech Innovation Panel: How Local Authorities are using Innovative Tech to Deliver High-quality Services to Local Residents and Businesses 3 short presentations demonstrating innovative use of tech at a local government level …. Followed by 10 mins Q&A Peter Bishop, Director of Digital & Customer Services, Birmingham City Council Paul Neville, Director of Digital & ICT, Waltham Forest Council Dr. Randhir Auluck, Councillor, Coventry City Council Moderator: Georgina Maratheftis, Programme Head, Local Public Services, techUK
11:30	Improving public sector digital payment workflows: Learning from the private sector - Sponsored by Adyen Examining how reliable payment systems can have significant gains across the back-office and wider organisation Exploring the different ways customers now expect to pay online and how to improve the customer journey Optimising management information for efficiency gains and process improvement	Panel: Enabling cross-agency collaborative working through digital platforms - Sponsored by Huddle Embracing the future of remote collaborative working Developing a longer-term transformation plan to enable collaboration beyond organisational boundaries Reviewing the technology options that overcome access and security barriers Creating efficiencies and reducing duplication of work Kerry Harrison, Lead, Lancashire Digital Skills Partnership Alice Montgomery-Reed, Senior Account and Communications Manager - FutureNHS Collaboration Platform, NHS England Tamas Kramer, Head of EMEA Public Sector, Huddle Moderator: Richard Johnstone, Deputy and Online Editor, Civil Service World
12:15	Panel: Tackling the digital inclusion challenge Identifying and understanding the problem specifically within your organization Building a digital democracy that highlights inclusion and diversity Investing in education and training for citizens, local residents and communities Building inclusion into all service design processes Early results and indications of success with the CCS digital inclusion framework Panelists: Alison McKenzie-Folan, CEO, Wigan Council Chloe Bernard-Grahame, Strategy & Partnerships Manager, Lambeth Council Kirsteen Roe, Service Director, Citizen Focus, Stockport Council Moderator: Beckie Smith, Reporter, Civil Service World	Panel: Managing a Proliferation in Security Threats as the Digital Society Evolves - Sponsored by Clearvision Ensuring security is built in not bolted on Renewing a focus on cyber security in a Covid world Centralising security visibility, control and remediation capabilities Security concerns of cloud, especially when interfaced with legacy IT infrastructure Quantifying the public sector cyber liability – ransomware and DoS attacks How can we bridge the cyber security skills gap? Is outsourcing and/or creating managed security service modules the best avenue when budgets are constrained? Moderator: Sam Wyatt, Programme Manager Defence & Cyber, techUK Panelists: Simon Newman, Head of Cyber & Business Services, Police Crime Prevention Initiatives Carla Baker, Trustee, UK Cyber Security Council Irfan Hemani, Deputy Director – Cyber Security, DCMS	Optimising the application of AI and innovative technologies to handle global pandemics and crisis - Sponsored by Dataminr What have we learnt about the utilisation of AI in the fight against COVID-19? Building a technology ecosystem to enable real-time and rapid response Leveraging AI and cloud computing to rapidly process data and gain intelligent insights Opening the marketplace, overhauling procurement frameworks, and working with tech start-ups to bring more innovation into Government and public sector Alex Jaimes, Chief Scientist & SVP of AI, Dataminr Moderator: Sam Trendall, Editor, PublicTechnology Reporter
13:00	Solarwinds Demo
13:30	Ofcom’s role in innovation and digital transformation Ofcom’s duties and responsibilities in innovation Technology Futures report – key findings and conclusions Update on SmartRAN Open Network Interoperability Centre (SONIC testbed) How OFCOM is building its online technology capability Simon Saunders, Director of Emerging & Online Technology, Ofcom	Track B - IT Infrastructure	Procurement rules reform: Driving growth and digital innovation Recognising the limitations of traditional procurement frameworks… What needs to change in practice to deliver the required outcomes? Using procurement as a tool to deliver the digital transformation vision and economic growth Optimising the opportunities offered by an open-access marketplace Adopting a transparent and strategic approach to market engagement Stephen Tokley, SME Crown Representative’s Head of Office, Cabinet Office
14:15	Power Panel: What makes an effective digital & data leader? What knowledge does a senior leader need to drive forwards digital transformation? General leadership skills vs specific tech, data and IT skills: What’s important? Finding the right balance of support, consensus, empowerment and challenge Providing clarity in complexity: delivering a clear vision whilst recognising both opportunities and limitations Panelists: Dr Jacqui Taylor, CEO, FlyingBinary Tracey Jessup, CDIO, UK Parliament Daniel Korski, Founder & CEO, PUBLIC Gina Gill, CDIO, Ministry of Justice Moderator: Sam Trendall, Editor, PublicTechnology
14:55	Closing remarks from the chair Sam Trendall, Editor, PublicTechnology

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